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Outsourcing is the process or business practice to recruit a third-party organization to conduct some services which were initially...

A call center is a facility that only provides inbound and outbound customer service or support operations. As a result, call centers...

Photo by Alex Kotliarskyi on Unsplash Outsourcing is a corporate technique in which a business contracts a third party to complete work,...

Photo by Magnet.me on Unsplash With digitalisation showing a rise in communications, people often overlook the efficiency that has to be...

Photo by Arlington Research on Unsplash An omni-channel communication is basically connecting several marketing channels into one...

While the demand for digital channels has increased, companies that serve customers still use call centers to help with customer care....

Image by Joseph Mucira from Pixabay Every organization should think about the parameters for a good customer experience and the ideas...

We’ve made it quick and convenient for you to manage your blog from anywhere. In this blog post we’ll share the ways you can post to your...