Your All-in-One Guide to Call Center Workforce Optimisation
Managing your call center workforce has more than one league you have to follow
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ajssamidon
- Mar 4, 2022
- 2 min
Here’s How Your Agents’ Tone of Voice Impacts Customers
Your agent's tone of voice has never been more important in redirecting your telemarketing strategies
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ajssamidon
- Feb 22, 2022
- 3 min
Food Delivery Platforms Are Winning With Call Center Solutions
Call centers are the most viable servicing industry for food delivery platforms
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ajssamidon
- Feb 15, 2022
- 2 min
Why Outsource From Sri Lanka: Call Center
Sri Lanka's significance in its outsourced call center services are emerging as a hub
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Roshan Bamberadeniya
- Jan 17, 2022
- 2 min
5 reasons why outsourcing a call center is important
Outsourcing is the process or business practice to recruit a third-party organization to conduct some services which were initially...
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Roshan Bamberadeniya
- Jan 17, 2022
- 3 min
Call Center vs. Contact Center
A call center is a facility that only provides inbound and outbound customer service or support operations. As a result, call centers...
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Roshan Bamberadeniya
- Jan 17, 2022
- 3 min
How outsourcing your call center impacts business growth?
Photo by Alex Kotliarskyi on Unsplash Outsourcing is a corporate technique in which a business contracts a third party to complete work,...
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Roshan Bamberadeniya
- Jan 17, 2022
- 2 min
Why Outbound Call Center Services are Important in the Global Market
Photo by Magnet.me on Unsplash With digitalisation showing a rise in communications, people often overlook the efficiency that has to be...
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Roshan Bamberadeniya
- Jan 17, 2022
- 2 min
How To Optimize Your Customers’ Experience Through An Omni-Channel Communication
Photo by Arlington Research on Unsplash An omni-channel communication is basically connecting several marketing channels into one...
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Roshan Bamberadeniya
- Jan 17, 2022
- 3 min
Outsourcing a Call Center: How to Save Money and Improve Customer Service
While the demand for digital channels has increased, companies that serve customers still use call centers to help with customer care....
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Roshan Bamberadeniya
- Jan 17, 2022
- 2 min
Outsourced Call Center Support: How to Use It to Improve Customer Experience
Image by Joseph Mucira from Pixabay Every organization should think about the parameters for a good customer experience and the ideas...
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Roshan Bamberadeniya
- Jan 17, 2022
- 3 min
A brief guide to setting up a call center in Sri Lanka
We’ve made it quick and convenient for you to manage your blog from anywhere. In this blog post we’ll share the ways you can post to your...
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