.png)
Call Center Outsourcing Sri Lanka
Cost-Effective Call Center Outsourcing in Sri Lanka
Managing customer calls in-house is expensive, unpredictable, and hard to scale. Sales Capital is a specialist call center and BPO in Sri Lanka, giving businesses of all sizes access to trained, English-speaking agents at a fraction of the cost of running an in-house team.
Whether you need outbound sales calls, inbound customer support, or a dedicated lead generation team, we provide flexible outsourcing solutions backed by 12 years of experience and a track record across 60+ clients in 12+ industries.
Why Businesses Choose to Outsource to Sri Lanka
Sri Lanka has become one of Asia's leading destinations for call center outsourcing — and for good reason. Our agents are university-educated, fully fluent in English, and culturally aligned with Western business etiquette. Combine that with Sri Lanka's significantly lower labour costs and you can reduce your customer service overheads by up to 50% without sacrificing quality.
OUR CLIENTS
We believe every client is a valuable long-term partner.
Our Services
Outbound Call Handling
Structured outbound campaigns for sales follow-ups, telemarketing, re-engagement, and B2B prospecting. Every call is handled by trained agents using approved scripts and CRM-backed tracking.
Lead Generation & Qualification
We identify, engage, and qualify prospects so your sales team only speaks to decision-ready buyers. Our agents follow structured qualification frameworks and update your CRM in real time.
Customer Service & Support
24/7 inbound and multichannel support for your customers. From handling complaints and order queries to technical troubleshooting, our team represents your brand with care and professionalism.
Appointment Setting
Keep your sales pipeline moving with timely follow-ups and calendar-managed booking support for demos, consultations, and site visits.
Industries We Serve
Our teams have delivered results for clients across retail, e-commerce, financial services, real estate, healthcare, telecommunications, hospitality, and professional services — both locally in Sri Lanka and internationally across the UK, Australia, and the UAE.
This is your Testimonial quote. Give your customers the stage to tell the world how great you are!
Frankie B.
This is your Testimonial quote. Give your customers the stage to tell the world how great you are!
Jesse N.
This is your Testimonial quote. Give your customers the stage to tell the world how great you are!
Jamie L.
Answer Faster
Support Better
Sell Smarter
Customers do not like waiting. We help your business respond quickly to inquiries, calls, and follow-ups, so every opportunity is handled before interest drops.
Faster Customer Response
Every conversation shapes how people see your brand. Our trained team helps customers feel heard, supported, and guided with clear communication.
Better Customer Experience
More Business Opportunities
From missed calls to fresh inquiries, we help turn everyday conversations into potential leads, bookings, sales, and long-term customer relationships.
We Believe in The Power of Communication
Our Journey in Numbers
12+
Years of
Experience
60+
Client
served
12+
Industries
Handled
