We are Sri Lanka's Premier Marketing & Sales Oriented Contact Center
Contact Solution Center
NOT JUST ANOTHER BPO CENTRIC CALL CENTER
Clients Retention Rate
Impactful Case Studies
Sales Capital is specialized to offer outsourced call center facilities with years of experience in working with highly reputed brands in Sri Lanka.
As a Call Center in Sri Lanka, we are well poised and adaptive towards unpredictable consumer markets as well as business models. Our flexibility to meet your short-term or long-term call center solutions makes us unique in the market. Our quality will ensure that every customer gets exactly what they need, whatever their requirement is.
We offer 24 x 7 consumer inquiry management and contact center solutions to suit your budget. Our systems are designed to track all inquiries that your brand effectively generates from your customers and provide real-time statistics of the operation itself. Our technology has been designed with user's specific needs and goals in mind so every call center solution is constantly adjusted based on current market conditions. We provide businesses precise information about their call center performance through interactive platforms.
Short-term or long-term arrangements based on your need
Flexible Contract Arrangements
Assurance that all requirements are looked into. There is no call center requirement that we have not served before
Peace of Mind
Availability of modern equipment and tools that maximize call center performances
Availability of standby facilities, equipment, systems, and call agents, the cost of which is spread amongst many Clients.
Economies of Scale
Our "pay-as-you-go" cost structures can be easily adapted to grow with your business
Flexible and Scalable Operations
Ability to accurately calculate per-call costs to better guarantee call center profitability
Tools & Platforms
Mainly focused on enhancing the sales volumes of our clients through suitable call center solutions
Years of operating in the call center solutions industry has equipped us with proven tactics and insightful perspectives on customer care.
Ability to tackle the most complex inbound or outbound calls
Trained Call Agents
Multi-channel Customer Reachability to integrate the call center with other communication channels & mediums
Cross Chanel Communication
ACD (Automatic Call Distribution)
Inbound and outbound campaigns
Flexible Reporting Platforms
Customized Call Queues
Predictive and Progressive Dialer
Agent and Team Voicemail
FLEXIBILITY & AGILITY
Our unique proposition is that our contact center solutions suit any environment or any business model. This is what makes us unique and gives us the ability to provide affordable communication infrastructure to support your unique business circumstances. As a result we are one of the few contact centers that were fully operational when the whole country was on lock-down.
CONVENTIONAL ON-PREMISE SOLUTIONS
PORTABLE CLOUD SOLUTIONS
We've recently been hired by many reputed brands to manage and increase their consumerism as well as increase brand affinity. Therefore, with years of experience working with these highly engaging brands, our flexibility to meet your short-term or long-term call center solutions makes us unique in the market. Our quality of service will ensure that every customer gets exactly what they need, however they reach out to the brand.
Our versatile and tailored services connect your company with the most cost-effective call center solutions available in the market.