We are Sri Lanka's Premier Marketing & Sales Oriented Contact Center 

0

Contact Solution Center

360

The

NOT JUST ANOTHER BPO CENTRIC CALL CENTER

90%

Clients Retention Rate

40+

Brands Served

20+

Impactful Case Studies

Sales Capital is specialized to offer outsourced call center facilities with years of experience in working with highly reputed brands in Sri Lanka.

 

As a Call Center in Sri Lanka, we are well poised and adaptive towards unpredictable consumer markets as well as business models. Our flexibility to meet your short-term or long-term call center solutions makes us unique in the market. Our quality will ensure that every customer gets exactly what they need, whatever their requirement is. 

We offer 24 x 7 consumer inquiry management and contact center solutions to suit your budget. Our systems are designed to track all inquiries that your brand effectively generates from your customers and provide real-time statistics of the operation itself. Our technology has been designed with user's specific needs and goals in mind so every call center solution is constantly adjusted based on current market conditions. We provide businesses precise information about their call center performance through interactive platforms.

Call Center in Sri Lanka
 

WHY US?

Short-term or long-term arrangements based on your need

Flexible Contract Arrangements

Assurance that all requirements are looked into. There is no call center requirement that we have not served before

Peace of Mind

Availability of modern equipment and tools that maximize call center performances

Technology Driven

Availability of standby facilities, equipment, systems, and call agents, the cost of which is spread amongst many Clients.

Economies of Scale

Our "pay-as-you-go" cost structures can be easily adapted to grow with your business

Flexible and Scalable Operations

Ability to accurately calculate per-call costs to better guarantee call center profitability

Tools & Platforms

Mainly focused on enhancing the sales volumes of our clients through suitable call center solutions

Sales Orientation

Years of operating in the call center solutions industry has equipped us with proven tactics and insightful perspectives on customer care.

Experience

Ability to tackle the most complex inbound or outbound calls

Trained Call Agents

Multi-channel Customer Reachability to integrate the call center with other communication channels & mediums

Cross Chanel Communication

SOLUTION FEATURES

ACD (Automatic Call Distribution)

Skills-Based Routing

Historical Reporting

Inbound and outbound campaigns

Caller Announcements

Multi-Level IVR

Time Conditions

Real-Time Metrics

Flexible Reporting Platforms

SMS Integration

Call Recording

Customized Call Queues

Predictive and Progressive Dialer

CRM Integration

Agent and Team Voicemail

 

CALL CENTER SOLUTIONS

Call Center in Sri Lanka

OUTBOUND CALL SOLUTIONS

Inbound Call Solutions in Sri Lanka

INBOUND CALL SOLUTIONS

Customer Support Solutions in Sri Lanka

CUSTOMER SUPPORT SOLUTIONS

 
 

FLEXIBILITY & AGILITY

Our unique proposition is that our contact center solutions suit any environment or any business model. This is what makes us unique and gives us the ability to provide affordable communication infrastructure to support your unique business circumstances. As a result we are one of the few contact centers that were fully operational when the whole country was on lock-down. 

CONVENTIONAL ON-PREMISE SOLUTIONS
PORTABLE CLOUD SOLUTIONS

CLIENTS

We've recently been hired by many reputed brands to manage and increase their consumerism as well as increase brand affinity. Therefore, with years of experience working with these highly engaging brands, our flexibility to meet your short-term or long-term call center solutions makes us unique in the market. Our quality of service will ensure that every customer gets exactly what they need, however they reach out to the brand.  

Our versatile and tailored services connect your company with the most cost-effective call center solutions available in the market. 

Sales Capital Clients
 
 

CONTACT

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ADDRESS

22, Mac Leod Road, Colombo 04

GET IN TOUCH

Mobile -      +94 727 467 468

Land Line - +94 115  467 468

Email - Milinda@Salescapital.net

              Chathurya@Salescapital.net